Critical Thinking, Problem Solving, and Learning Development

Critical thinking and problem solving are skills required to increase the growth in children’s learning and development, especially if our goal is to prepare a community of effective life-long learners. Researchers find that the definitions of each of these skills vary among the education community, but the necessity of student acquisition of these skills is demanded in the learning process. Critical thinking and problem solving offer an extensive, fundamental skill to the educating of children. This skill set is necessary for student understanding, development, and learning. It has been found that the internalization and automatic use of these skills would greatly increase student opportunity as future learners provide insight of†¦show more content†¦Rethinking and validating these concepts exposes students, learners, and teachers to another view that may cause emotions to increase during discussions. Critical thinking involves the area of cognition, so the learner a nd teacher must be at some level of knowing (background on the topic) when embarking on this task. Also, teaching or facilitating critical thinking exercises challenges the role of the teacher and increases the level of discomfort. The facilitation format is uncomfortable. This specifically affects the teacher whose position for classroom motivation, directing, and instructing is done predominately by standing in front of the classroom (Brookfield, 2010). However, he found that this â€Å"sage on the stage† practice can be overcome by developing the personality of the teacher. He also indicates that the Teacher of the Year or other charismatic leaders can motivate and gain the learner‘s interest and maintain motivation by the â€Å"force of their personalities† Brookfield (2010, p. 235). Although this teaching style may cause some teachers difficulty, problem solving has been used, incorporated in the curriculum, and widely accepted throughout the world of educat ion. According to Sezer (2008), the Bloom Taxonomy has served as the framework for educators for many years. The art of problem solving would be at the top of Bloom’s hierarchy because problemShow MoreRelatedThe Learning Approaches Teacher s Students On The Path Of Developing Critical Thinking Skills765 Words   |  4 Pagesthan providing problems and the information required to resolve them, students are given opportunities to explore, question, analyze, interpret, collaborate, experience, and more, to acquire knowledge and build critical thinking skills. The goal is for all students to develop these skills and when opportunity arises, transfer them into real-world situations. Today, there are many ways to engage and involve students in the social studies classroom. 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Education ADN is a two year program mainly provided by community colleges. It is more focused on clinical and technical skills rather than critical thinking, communication and problem solving skills. Hence they are fit for bedside nursing care which is more task oriented. BSN is a four year program provided by places of higher learning such as UniversitiesRead MoreThe Implementation Of The 21st Century Essay1498 Words   |  6 PagesThe implementation of the 21st century skills requires the development of the core academic subject its knowledge and understanding among all students. In the K-12 curriculum the development of scientifically, technologically, and environmentally literate and productive members of society who are critical problem solvers, responsible stewards of nature, innovative and creative citizens, informed decision makers and effective communicators is the Science curriculum goal. To carry out this goal, the

The Stanford Prison Experiment And Jonestown - 1450 Words

Follow the Leader Human beings perform actions that are often deemed illogical or detrimental. The activities are regularly enforced, encouraged, and compounded by others. The actions can be related to categories such as authority pressure, peer pressure, and situational pressure. In looking at articles like ‘The Stanford Prison Experiment’ and â€Å"Jonestown†, the categories above can be confirmed. The articles show how people conform to the circumstances that surround them and provide little or no objection to the situation. The use of a tobacco product is a prime example of a detrimental action that people participate in due to the pressures placed on them or innuendos that are implied through authority, peers, or situations. Authoritative pressure could be defined as a type of coercion that is imposed by an individual in a supervisory or authoritarian role within a workplace or industry. Similar to the experiment that Mills discusses Stanley Milgram, PhD co nducting in â€Å"More shocking results: New research replicates Milgram s findings†, supervisors replace teachers and new employees replicate students. In my experience, a large portion of men employed on construction sites participate in the use of some form of tobacco, most notably, chewing tobacco. Construction workers often begin their initial employment in the industry as general laborers or construction helpers. The general progression for advancement leads each employee to a more specialized and skilled position,

tax on Musicians Income

Question: Discuss about the Advice Peter of the amounts that will be assessable in Australia for the years identified in the facts. Answer: This case study highlights the provisions of income which is assessable in Australia. After understanding the case study in detail one would understand the provisions of income tax in Australia. This case is about a band which has four members in it. Out of the four two are from Australia and other two are British citizens but have taken citizenships of Australia. But in the given case we would study only about the incomes which were earned by one of the members named as Peter. Peter was an Australian resident which also had a house in Australia. He had leased out his house on rent since most of the time he is in Britain with his band. The band was mostly successful in Britain and other countries so they had decided to move out of Australia. Their thought was to first be successful in Britain and then come back to Australia. During their phase of band they have earned several incomes in several years which needs to be taxable in Australia. Musicians should be treated as normal tax pa yers when determining assessable income. There are various provisions on which all these incomes should be taxable. Below description of all the incomes are given which was earned by them in respective years: To pay for the expenses and airfare Peter had sold his car for $60,000 which was purchased in 2010 for $95,000. This income would be considered under Capital Gain and capital gain tax would be charged on it and would be taxable in 2016. To bare more expenses had also sold his shares for $11,000 which he had bought it in 2011 for $5,000. Even in this case Capital gain tax needs to be charged on it. Their musical band had won ARIA award in Australia for best album in the year 2015. Each member had earned $20,000. This income should be taxable as other income. Till the time their band left for Britain, they were performing live shows in Australia for which each band member had received $140,000 from July 2015 till 20th January 2016. This is their primary income and needs to be taxed as well. The musical band had done a concert in Britain for which each band member had received $150,000. This income also needs to be taxable. Their band was a success in Britain. They had released an album in September 2016 which was successful. It was well sold in Britain, parts of Europe and parts of America and Australia as well. Due to good sales each band member had also received $30,000 as royalties. This income needs to be taxed s royalty income earned. Again in December 2016 band have won ARIA award in Australia for which each member had earned $10,000. This also needs to be taxed. The band continued to receive royalties in the year 2017 for the newest album. Amount received by each member was $15,000. In 2017 their album was awarded with best album of the year award by British Music Association. Each band member had received $16,000 from the association. To know whether all the above mentioned incomes are taxable or not, one needs to understand the provisions of assessable incomes in Australia. Rule: As per Australian taxation law capital gain or loss on an asset is the difference between the purchase price of the asset and the money which was received when it is disposed. Most of the personal assets are exempt from capital gain tax like home, car, furniture etc. A motor car which can carry a load of less than one tonne or fewer than nine passengers are exempt from capital gain tax.[1] When shares are sold then it would also attract capital gain tax. Shares are not exempted like cars. Capital gain tax needs to be charged on the profit earned by selling shares.[2] The ATO office have made separate guidelines for musicians and other live performers. Musicians and other live performers does not have fixed income, their income may be very high or may be very low as well. Incomes which needs to be taxed under Australian income tax are: Any advance or royalties received for publishing or any album. Live performance Merchandise Synch licensing Selling CDs at gigs or online Grants [3] All the expenses which are related to the business of the band should be deductible under the Australian tax system. But these expenses should be directly related to the income which needs to be taxed. If the income is not directly related then expenses would not be deducted[4]. Application: Now all the provisions mentioned above needs to be applied in the given case. The discussion for each of the income earned by Peter is given below in detail: Peter had to sell his car so that he can bare his flight and other expenses. He had sold his car at loss of $35,000. Capital Gain Tax Australia clearly states that all personal asset of an individual would not be considered as a capital asset and hence no capital gain tax should be charged on it. Since the car was owned by Peter, it is assumed that the car is for less than 9 individuals and less than one tonne. Hence on the basis of this provision capital gain on the car sold by Peter would not be considered under assessable income for the year 2016. This point was very similar to the case of Fosters Australia Limited v Commissioner Concerned. Income assessable for the year 2016 would be NIL.[5] As per Australian Taxation Office if an individual has invested in any shares of company then it should also be treated as a capital asset. When shares are sold by the concerned person then capital gain tax needs to be charged on it. The given case is very similar to the case of South Australia v Totani (2010). Similar decision should be taken in this case where Peter had sold his shares at a profit for $6,000. This amount needs to be included while computing the assessable income of Peter. Income assessable for the year 2016 was $6,000.[6] Peter was working in a band which used to make music. They had a brand new album in Australia in 2015 for which they have won ARIA Award. Each member had received $20,000 as award. Since they were in a music band this needs to be considered as a partnership. Hence they should be taxed based on the profits which are shared among them. Australian Taxation Office clearly states that all the incomes earned through live performance should be included under assessable income. Tony Hollis was a live performer in Australia and after his album became a success, al the income earned by him through awards were taxable. In the same way award of $20,000 earned by Peter should also be included in the assessable income. Income assessable for the year 2015 was $20,000.[7] Their band was about to leave Australia in January 2016. Till that time they were giving live performances in Australia itself. They did live shows from July 2015 to 20th January 2016. For their live shows each member was given $140,000. As mentioned in the above point that any income received for giving live performance should be taxable, amount of $140,000 should also be taxable. Tony Hollis was a live performer in Australia and after his album became a success, al the income earned by him through awards were taxable. Income assessable for the year 2015 would be $140,000. [8] On 20th January, the entire team had gone to Britain for better prospects. They had received a great response for their live shows and performances for each member was awarded with $150,000. As discussed in the above two points, this is an income earned through live performance, hence it would be included in the assessable income of Peter. Apart from the income earned by them, all the expenses borne by the band in relation to the mentioned income should also be deducted from their income. Income assessable for the 2016 would be $150,000. [9] In September 2016, they have released an album in Britain which was very successful. Due to such a huge success every band member had received $30,000 as royalty. As per Australian Taxation Office royalty income earned by a musician should also be included in the assessable income. Music royalty have a very strong linkage to the individuals. In such cases musicians have the copyright to create music and can also license it for performances independent of corporates. Now since Peter and his colleagues has the copyright of the album, they are entitled to receive royalty. This royalty has to be considered in the assessable income of Peter. This has to be included in the year 2016. [10] Again in 2016 their band had won ARIA award in Australia for the new band released. Each member had receive $10,000. This amount would also be considered in the assessable income for the year 2016.[11] In the year 2017 band was continuing to receive royalty for the band which was released in the year 2016. Every member received $15,000 as royalty. Hence the given amount needs to be included in the assessable income for the year 2017. Now Britain had awarded the band in 2017 for their new album which was released in the year 2016. Each member had received $16,000 as an award. As per the provisions which were discussed in the above mentioned points, this royalty income also needs to be included in assessable income.[12] Conclusion: The total assessable income for Peter for the respective years are given below: In the year 2015 Peter had earned the following income which needs to be included in the assessable income: ARIA award earned by Peter amounting to $20,000 Amount received for live performance - $140,000 Total amount assessable in 2015 would be $160,000 In the year 2016 Peter had earned the following income which needs to be included in the assessable income: Profit earned by sale of shares - $6,000 Amount earned for live performance in Britain - $150,000 Royalty received for the new album 30,000 ARIA award received in Australia - $10,000 Total amount assessable in 2016 would be $196,000 In the year 2017 Peter had earned the following income which needs to be included in the assessable income: (ato.gov.au, 2017) Award received in 2017 for the album released in 2016 - $16,000 Royalty received in 2017 - $15,000 Total amount assessable in 2017 would be $31,000 Total assessable income for Peter would come to Year 2015 + Year 2016 + Year 2017 = $160,000 + $196,000 + $31,000 = $387,000 References artslaw, 2017. artslaw. [Online] Available at: https://www.artslaw.com.au/case-studies/entry/tony-hollis-performers-rights-to-payment-and-royalties/ [Accessed 5th April 2017]. ato.gov.au, 2017. ato.gov.au. [Online] Available at: https://www.ato.gov.au/individuals/international-tax-for-individuals/coming-to-australia/paying-tax-and-lodging a-tax-return/what-income-you-pay-tax-on/ [Accessed 5th April 2017]. globalpropertyguide, 2017. globalpropertyguide. [Online] Available at: https://www.globalpropertyguide.com/Pacific/Australia/Taxes-and-Costs [Accessed 5th April 2017]. Government, A., 2017. ato.gov.au. [Online] Available at: https://www.ato.gov.au/General/Capital-gains-tax/Working-out-your-capital-gain-or-loss/Working-out your-capital-gain/ [Accessed 5th April 2017]. guides.dss.gov.au, 2017. guides.dss.gov.au. [Online] Available at: https://guides.dss.gov.au/guide-social-security-law/4/3/9/40 [Accessed 5th April 2017]. HighCourtofAustralia, 2017. eresources.hcourt.gov. [Online] Available at: https://eresources.hcourt.gov.au/showCase/2010/HCA/39 [Accessed 5th April 2017]. indiankanoon, 2017. indiankanoon. [Online] Available at: https://indiankanoon.org/doc/52028/ [Accessed 5th Aoril 2017]. Musicindustry, 2017. musicindustryinsideout. [Online] Available at: https://musicindustryinsideout.com.au/tax-guide-musicians/ [Accessed 5th April 2017]. Government, A., 2017. ato.gov.au. [Online] Available at: https://www.ato.gov.au/General/capital-gains-tax/cgt-exemptions,-rollovers-and-concessions/exemptions/ [Accessed 5th April 2017]. Punchbuggy, 2017. artslaw. [Online] Available at: https://www.artslaw.com.au/art-law/entry/tax-for-artiststips-for-a-stress-free-tax-return/ [Accessed 5th April 2017]. royaltyexchange, 2017. royaltyexchange. [Online] Available at: https://www.royaltyexchange.com/learn/music-royalties#sthash.ZYALcZvk.dpbs [Accessed 5th April 2017]. smh.com.au, 2017. smh.com.au. [Online] Available at: https://www.smh.com.au/entertainment/music/ten-australian-artists-you-should-be-listening-to-right-now-20151102-gkona3.html [Accessed 5th April 2017].

Personal Identity Locke and Hume Essay Example

Personal Identity: Locke and Hume Paper By claiming that it does not necessarily belong to any one mind in particular is inferring then that the self is not in fact a property. Then how can it be said to exist? Thomas Reid (Macquarie, lecture 17) also raises an important objection to Lockes theory of personal identity that seems fairly self-evident to me. We can consider a man as: a child, then in middle age and at old age. If the man in middle age can remember occurrences when he was a young boy, but now that he is an old man cant, then can he be considered a different person from the young boy? We will write a custom essay sample on Personal Identity: Locke and Hume specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Personal Identity: Locke and Hume specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Personal Identity: Locke and Hume specifically for you FOR ONLY $16.38 $13.9/page Hire Writer According to Locke the old man is the same as the middle aged one, and the middle aged is the same as the child. Yet there is no continuity of consciousness between the three, any break in memory would render them a non-person if we follow Lockes argument-clearly it is logically inconsistent. David Humes bundle theory of the self seems to me rather more logically coherent. He claimed that humans tend to think of themselves as the same person as they were, say, 10 years ago; that we believed that although one had evolved over the period in a number of ways that the self had endured. According to Hume however, this was a mistake, and when examined empirically no more than a practical habit: I never can catch myself at any time without a perception, and never observe anything but the perception(TI, vi, p. 251). It is clear, posits Hume, our thoughts and perceptions flow from one idea to the next; so we encounter a bundle, or grouping, of perceptions throughout our life but no actual continuous and enduring underlying self or I as a unity of consciousness. While there is a stability of perceptions over the short term, and some loose association of experiences, there is no overarching continuity of I in reality. Hume agrees that we extend over time in actions, we begin a job and finish it some time later, and that our desires also extend in some sort of continuity over time. Furthermore our physical bodies endure reasonably consistently; we age gradually. This according to Hume is what ultimately defines our sense of personal identity. While Humes theory of the self is attractive in my view, if anything it doesnt go far enough toward demonstrating the illusory nature of the I. According to many in the Eastern metaphysical traditions, particularly Buddhism, if we accept everything must be causal in nature, a position that empiricists such as Locke and Hume would agree, then phenomena must arrive in a mutually interdependent web. No thing can arise in and of itself intrinsically, but rather needs external causes to arise. This fundamental axiom can be found within the logical law of identity A=A. Or expressed another way A= not -A. For something to be said to exist, to have identity, we have to be able to contrast it with everything that it is not. In this way all things depend on others for existence; known in the Buddhist tradition variously as dependent origination or co-dependent arising, among other terms. Consciousness is what demarcates objects, phenomena etc, from what it is not . We, as conscious beings are constantly drawing boundaries-with our perceptions, concepts and so forth-defining the A, and always in an arbitrary fashion. For where can a boundary be objectively said to exist out there to any particular thing? It must ultimately reside within our minds. So too, in my opinion, can it be said the I itself. If we are indeed a collection of experiences, desires, and an embodied being over time, then that bundle we designate the self is also a construct created by consciousness; rather than an objective, inherently existent thing-in-itself. The account by Sacks (1985) of William Thompson whom has lost his memory due to Korsakovs syndrome also points to this reality, in my view. For if a personal identity relies on a sense of continuity through memory, as Locke would have it. And therefore can be effectively erased or pithed as Sacks puts it through damage to the brain, then how was the self ever an objectively existing thing in the first place? Surely then it is just another object of consciousness in Thompsons mind-what has been erased or damaged is a brains memory, not an personal identity-in-itself. Moreover that Thompson has to confabulate stories, in order to give himself some sense, or illusion, of continuity, points in my view to the fact that thats what we all do in our minds to some degree constantly. I may remember myself as being a top footballer as a teenager many years ago, but is it empirically, and more importantly, objectively true? Even the best memories can be deceptive, especially over longer periods. Thus like Thompson all we ultimately have is a self-narrative, at this moment, contained within our consciousness. Our self, while seemingly illusory, is ultimately what we define it to be in any given moment. In the Buddhist tradition this is known as the middle way. So, while Humes bundle theory of the self points us in the right direction by drawing into question Lockes unity of consciousness as a means of defining identity. And instead posits we understand our selves as a composition of many different and related yet constantly changing elements, it seems to me he still is reluctant to totally dispose of the idea that there can be an objectively or inherently existent I A self that ultimately perceives the unity of these various states and processes within us. In the tradition of the sceptic Hume himself, I remain dubious that such a unifier self can be said to objectively exist. References Hume, David. Of personal identity in A Treatise of Human Nature, Hume, David; Selby-Bigge, L. A. , 1972 , 251-253 . Locke, John. Of identity and diversity extract in An Essay Concerning Human Understanding, Locke, John; Nidditch, Peter H. , 1975 , 328-347. Macquarie University PHI130SP3 Mind, Meaning and Metaphysics: Week 9 Unit content. Parfit, Derek. Why our identity is not what matters extracts in Reasons and Persons, Parfit, Derek, 1984, 245-249, 253. Sacks, Oliver, A matter of identity in The Man Who Mistook His Wife for a Hat, Sacks, Oliver, 1985, 103-110. Shoemaker, David. Stanford Encyclopedia of Philosophy. Personal Identity and Ethics. First published Tue Dec 20, 2005; substantive revision Wed Mar 5, 2008. http://plato. stanford. edu/entries/identity-ethics/ (accessed November 3, 2008)

194620 Secondary victimisation Essay Example

194620 Secondary victimisation Essay Example 194620 Secondary victimisation Essay 194620 Secondary victimisation Essay ( 1 ) Critically discuss whether the commissariats for the support, protection, and aid of vulnerable and intimidated informants are an effectual manner of covering with secondary exploitation. ( 2 ) Should victims of serious offenses, such as colza and the household members of homicide victims have the right to legal representation during the test? If so, should they be entitled to such representation at all phases of the test, or merely at the condemning phase? Introductory Note Part ( 1 ) requires a reappraisal of the relevant primary UK statute law. The statutory commissariats that are discussed below are non intended as an thorough but instead a representative list in this respect. The relevant European Union statute law is besides considered in this context, given the possible linkage to UK procedural patterns by operation of theHuman Rights Act, and others. Unless otherwise specified, the footingsvictimandinformantare given separate consideration ; each term is sometimes used interchangeably in the academic literature where secondary victimization is critically analysed. Part ( 2 ) is examined by manner of a two phase analysis: one, the UK attack to victim legal representation at the declared facets of the condemnable test procedure is considered ; two, a comparative attack is adopted to contrast the cardinal characteristics of similar victim representation governments in Canada, Australia, and New Zealand. The United States was non selected because the condemnable processs in single American provinces has spawned a assortment of somewhat inconsistent attacks that render a comparing with UK pattern hard. As secondary exploitation is the common component for treatment in Parts ( 1 ) and ( 2 ) , the undermentioned definition of the term will be applied throughout the analysis. Secondary exploitationis defined as a circumstance or set of fortunes where a victim of offense ( or in limited fortunes, a household member of a offense victim ) sustains an enhanced degree of enduring due to the insensitiveness of either single individuals or a lawfully mandated procedure within the condemnable justness system, by virtuousness of the victim’s mandated engagement in the system. [ 1 ] The assorted elements of the definition are explored in item below ; secondary exploitation can happen at any occasion within the condemnable justness system continuum that is bounded by a victim’s initial contact with a individual in authorization as a consequence of the committee of a condemnable act, to any concluding contacts with the tribunal or other justness bureaus post strong belief or sentence. [ 2 ] The justness bureaus that have been examined most strictly as prospective culprits of secondary exploitation in the UK include the constabulary services, the Victim Service, the Crown Prosecution Service, defense mechanism advocate and the bench. The look ‘second wound’ is the redolent analogy that has been employed in the academic literature to depict secondary exploitation. [ 3 ] Institutional patterns and values that place the demands of the organisation above the demands of victims are implicated in the job. [ 4 ] An of import issue that is frequently overlooked in the academic interventions of secondary exploitation is the inalterable fact the all signifiers of exploitation have a deeply subjective constituent – there are grades and variableness to victim position. The civil wrong jurisprudence panacea refering the thin skulled complainant is correspondent here. Part ( 1 ) Vulnerable and easy intimidated people are a cardinal component to the map of the condemnable justness system. It is singular that given the prominence of exposure in every facet of offense as either committed or prosecuted that the condemnable justness system initiatives to convey comfort to the vulnerable within the procedure have been so comparatively recent in beginning. There are three basic groupings of UK condemnable justness statute law ( and back uping instance jurisprudence ) that impact upon secondary exploitation constructs. These may be set out in chronological manner relation to the advancement of a typical condemnable proceeding: The first class includes the bond commissariats that are centred upon theBail Act, 1976and its legion subsequent amendments [ 5 ] . These commissariats represent the first legal agencies available to restrict secondary exploitation. The UK condemnable justness system rests on the cardinal rule of the given of artlessness, a rule that is besides the operative footing of bond. Home Office statistics confirm that 55 per centum of all UK [ 6 ] bond orders contain conditions that require the accused to stay off from another individual, frequently the purported victim or a informant. The same statistical mention provinces that over 30 per centum of juveniles and about 10 per centum of grownup individuals breach their bond conditions [ 7 ] . Bail is an imperfect mechanism with which to forestall secondary exploitation in the signifier of prohibited contact with a culprit. The 2nd grouping of available statutory protections for vulnerable individuals are the assorted regulations regulating test processs. The Condemnable Procedure Rules set up a series of protocols to be followed where an accused individual moving on his or her ain behalf proposes to traverse analyze a kid informant or an alleged sexual assault victim of any age or gender. [ 8 ] The Rule prevents such individuals from carry oning their ain defense mechanism in this manner. In fortunes where the exposure or fright on the portion of the victim / informant is established as a fact at test, the combined consequence of the Particular Measures Directions [ 9 ] and the Consolidated Criminal Practice Direction [ 10 ] have created a farther series of procedural devices that are designed to protect the vulnerable participants. These steps include: A screen fashioned over the witness enclosure to allow the accused individual from physically doing oculus contact with the informant without impairing the ability of the accused to hear the informant and therefore do full reply and defense mechanism. [ 11 ] A unrecorded telecasting nexus between a secure room and the tribunal room, where the vulnerable informant and a designated informant support individual are positioned to take part in existent clip but through the distant agencies of closed circuit telecasting [ 12 ] The proviso of a witness’ grounds through an sanctioned intermediary [ 13 ] Evidence obtained by manner of a picture entering [ 14 ] The progress redaction of statements to be tendered by the Crown where the personal identifiers of the informant are removed The exclusion of the populace from the tribunal room ; publication bans with regard to the individuality or other personal specifics of the informant In sexual assault prosecutions in the UK, it is the line of oppugning refering the anterior sexual history of the alleged victim that the accused is permitted to prosecute that frequently raises the more profound inquiries of secondary exploitation. The House of Lords inA, Roentgen[ 15 ] ruled that such inquiries were by and large allowable in a instance turning on the defense mechanism of consent ; the UK strong belief rate in sexual assault prosecutions is less than 10 per centum. [ 16 ] Such statistics beg the inquiry – is a individual a victim as a consequence of an act, or merely upon strong belief of the wrongdoer? The 3rd grouping of legislative commissariats directed at secondary exploitation applies to the station finding of fact / sentencing phase. Victim impact styled statements are admissible for the intents of condemning ; the positions of the victim, as expressed in unfastened tribunal or in composing have changing grades of impact upon the condemning procedure. Like bond conditions, condemning commissariats frequently provide a agency of legal protection for the victim through prohibitions sing contact from the accused. The blunt legalistic linguistic communication of all three types of commissariats does non adequately convey the ineluctable truth of the relationship between a victim of offense and the procedure – one time a individual becomes a victim and reports the happening, they are public belongings. [ 17 ] It is submitted that the victim asde facto‘public property’ and the primacy of the accused right to be presumed guiltless creates a fertile environment for secondary exploitation to boom. The justness system as it is presently constructed can neer neutralize the chance. Viewed from this position, Part ( 1 ) poses the incorrect inquiry – instead than see whether the support and aid rendered to victims and informants is appropriate, the analysis could get down with the proposition ‘what do victim / informantstrulydesire? ’ If the system were oriented to turn to a determineddemand, as opposed to legislatively expectingresult, the replies would be more enlightening. Stated another manner, the current UK system is geared to procure the engagement of the victims and informants who might otherwise baulk at being involved. The system is non designed to needfully supply them with satisfaction in the consequence. Given the primacy of the accused’s involvements within the justness system, the UK Victim Support system is unusually efficient and end directed. The chiefly voluntary construction of the service is alone among Commonwealth legal powers, where similar services are funded at least in portion by the same authorities responsible for the prosecution. [ 18 ] To return to the inquiry of what victims and informants truly want, modern academic commentaries may be distilled to this expression as an reply: Voice / Respect / Trust / Neutrality / Time to talk with the prosecution[ 19 ] Part ( 2 ) Art frequently imitates life ; the fictional barrister Horace Rumpole, whose clients neer plead guilty and for whom ‘the given of artlessness is the aureate yarn of English jurisprudence’ [ 20 ] , is an accurate imitation of the public perceptual experience of condemnable justness and the primary importance attached to the rights of the accused. So long as this involvement is the premier mover of the condemnable justness system, all other involvements including those of the victim will be secondary. As significantly, there is an built-in public involvement in the effectual and orderly control of the test procedure. This construct demands a centralized prosecution service, vested in the State. Assuming that the single rights of a victim or informant within the test procedure are free standing and non merely a sub-set of the State responsibility to direct prosecutions in the public involvement that includes victims, the right to act upon the procedure must hold bounds. The wide prosecutorial public involvement can non be embodied in the private involvements of a victim, no affair how obliging their fortunes or how vile the offense. The legal representation of a victim to actively direct or act upon the behavior of a public test would be the terminal of public condemnable justness. The cause of a peculiar victim would potentially supplant the rights of the accused. If the victim of an alleged serious offense had the right to private legal representation, irresolvable struggles would show themselves in the undermentioned cardinal countries of trail process: the power to traverse examine informant the possible that alternate theories of liability may be offered the chance of revoking prosecutions The rights of a victim, no affair how redolent, must give manner to the right of the broader public to drag equity, certainty and predictability. However, assorted victims’ rights advocators, peculiarly since the early 1990s, have taken a different tack, one where a victim has their ain built-in right to legal representation at every phase of the procedure to forestall farther exploitation by asseverating control over the procedure. Victims rights advocators have argued that a profound struggle of involvement arises when the prosecution represents both the populace involvements and those of the victim. This place was the drift to the emerging field of victim legal representation. The authoritative illustration is the determination of the prosecution to offer a supplication agreement to an accused that is unacceptable to the victim ; the victim can non supplant prosecutorial discretion. [ 21 ] It is further submitted that a Fuller scope of victim representations within the test procedure would function to rise, and non cut down the chance of secondary exploitation. Greater engagement and procedural visibleness would transport a corresponding greater figure of chances to re-live or otherwise addition behavior with an unwanted memory. The current system may be said to mistake on the side of restricting victim engagement ; but if it is assumed that the true involvement of victims in the condemnable procedure are accurately captured by the expression described at the decision of Part ( 1 ) [ 22 ] , the current duty upon the prosecution to maintain victim’s informed, to guarantee that a victim has a voice at the clip of sentence while understating secondary exploitation is a sensible attempt to accomplish the aims of victim engagement. Australian enterprises to forestall ‘re-victimisation’ follow a theoretical account approximately similar to the present UK procedure [ 23 ] . The cardinal facets of the Australian doctrine may be reduced to the undermentioned points: that the attempts to forestall rev-victimisation are victim driven within the over all prosecutorial construction that the attempts of victim services to back up victims are crystalline and adaptable to the demands of the single victim These doctrines are echoed in the victim services programmes established in Canada and New Zealand. [ 24 ] The differentiation between victim support and legal representation must besides be delineated. [ 25 ] The UK policy that provides for a ‘Witness Care Unit’ to move as ade factoaffair between victim / informants and the prosecution is besides employed in the other Commonwealth legal powers noted [ 26 ] . It is common to help victims with recommendations that the party seek independent advocate on issues such as condemnable hurt compensation applications or possible civil amendss actions, procedures that are related to but non an organic facet of condemnable prosecutions. [ 27 ] The Victims Rights contemplated by current UK pattern are chiefly informational, without promoting the victim to litigant position in the proceedings. There is a farther evidentiary trouble sing an extension of a victim’s right to legal representation in the test procedure. A cardinal procedural device in condemnable tests is exclusion of informants from the tribunal room to forestall the informant from hearing the other testimony and perchance orienting their ain grounds in response. While such regulations are non an Fe clad warrant of evidentiary pureness, it is submitted that the ability of the tribunal to except a prospective informant who is besides a victim with legal advocate in attending creates the possible visual aspect of exclusion while their designate is listening to the grounds on their behalf. The condemning circle has been employed as a justness tool by autochthonal peoples in North America and Australia for centuries prior to white colonisation. It is the lone mechanism in modern condemnable justness that establishes a victim on an equal terms with an accused individual within the test procedure. The CanadianCondemnable Codeprovides that in the instance of Aboriginal wrongdoers, the accused individual may be sentenced by agencies of the condemning circle as an option toCondemnable Codecountenances. [ 28 ] The condemning circle is likewise authorised in Australian jurisprudence. [ 29 ] The sentencing circle is comprised of representatives of the offender’s community, including the victim and other of their household or relations. While the test justice maintains the ultimate authorization over temperament, condemning circles allow a important chance for input to be obtained from both victims and the local community. There are no ‘prosecution’ or defence’ entries as to punishment ; in add-on to doing representations sing the wrongdoer and the appropriate countenance, a victim and local community members besides provide important input into both the footings of countenance and how the wrongdoer may be supervised within the community. [ 30 ] It is an sarcasm of modern condemnable justness that the philosophical foundation that has supported the building of luxuriant precautions of victim / informant involvements in UK condemnable tests might see the simpleness of native condemning tribunals as a theoretical account for true community based renewing justness. United kingdomLegislative acts Bail Act, 1976 Bail Amendment Act, 1993 Crime and Disorder Act, 1998 Condemnable Procedure Rules, Special Measures Directive Rule 29.1 Domestic Violence, Crime and Victims Act 2004 Human Rights Act, 1998 Youth Justice and Criminal Evidence Act 1999 United kingdomgovernments A, R v. [ 2001 ] UKHL 25 BailCrown Prosecution Servicehypertext transfer protocol: //www.cps.gov.uk/legal/section14/chapter_l.html ( Accessed April 9, 2007 ) Cornwell, David ( 2006 ) Criminal Punishment and Restorative Justice. London: Waterside Press Fenwick, Helen ( 1997 ) Procedural Rights of Victims of Crime: Public or Private Ordering of the Criminal Justice Process? Modern Law Review 60 ( 3 ) , 317–333 Mortimer, John ( 1988 ) ‘Rumpole and the Age of Miracles’ ( Penguin ) ‘Rebuilding Lifes – Supporting Victims of Crime’ Secretary of State for the Home Department, ( December, 2005 ) pp. 1-54 Victims and Witnesss ( 2007 )Crown Prosecution Servicehypertext transfer protocol: //www.cps.gov.uk/victims_witnesses/index.html ( Accessed April 9, 2007 ) Victim Support hypertext transfer protocol: //www.victimsupport.com/vs_england_wales/coping_with_crime/criminal_justice_system/index.php ( Accessed April 9, 2007 ) Youthful Wrongdoers and Child Witnesses ( 2007 )Crown Prosecution Service hypertext transfer protocol: //www.cps.gov.uk/legal/section4/index.html ( Accessed April 9, 2007 ) European Union European Forum for the Rights of Victims ( 2006 ) ‘The societal rights of victims of crime’ hypertext transfer protocol: //www.euvictimservices.org/EFVSDocs/social_rights.pdf ( Accessed April 9, 2007 ) Australia The Penalties and Sentences and Other Acts Amendment Bill, 2000 Patterson, Andrew ( 2005 )Preventing Re-Victimisation: The South Australian Experience hypertext transfer protocol: //www.aic.gov.au/publications/proceedings/27/paterson.pdf ( Accessed April 9, 2007 ) New Zealand Ministry of Justice / Restorative Justice ( 2006 ) hypertext transfer protocol: //www.justice.govt.nz/crrj/manual/module-3.html ( Accessed April 9, 2007 ) Canada An Act Respecting Victims of Crime Victims Bill of Rights, 1996 (Ontario ) Campbell, Rebecca and Sheela Raja(1999 )‘Secondary Victimization of Rape Victims: Penetrations from Mental Health Professionals Who Treat Survivors of Violence’Violence and Victims, V. 14 ( 3 ) R. v. Gladue [ 1999 ] 2 CNLR 252 ( SCC ) Wemmers, Jo-Anne and Katie Cyr ‘What equity means to offense victims: a societal psychological position on victim-offender mediation’Applied Psychology in Criminal Justice, 2006, 2 ( 2 ) Witness Protection Program Act, 1996 1

Puritans essays

Puritans essays The Puritans developed an ideal that could be attained by working and following what the bible. The modern American Dream is always stereotyped by money, power, and happiness. The goal that the Puritans made for todays societys American Dream might be a huge house with a white picket fence. What the Puritans did not know is that things changed, and the people of today do not care about what people think or say about them. The Puritans had a set way of life for our American Dream by keeping faith, working hard, and having no failures which they tried everyday to achieve. For example, the Puritans would only see things from one point of view, which is the chosen one. In the Puritans day, if someone did not like someone no one else will, unless they were related. The Puritans constantly had to keep up their status in life to be with the chosen, and no failures were accepted. In addition, the Puritans can not fail because they had to follow the rules and regulations that were made for them. The Puritans did what the bible said or they would be accused of being a witch. Also, the Puritans made no mistakes. The Puritans lived their day to day life by the rules and regulations that are set for them so they will not get the assumption that they were going to hell. They followed rules and regulations so theyd not live life with suffering and misery. Furthermore, the Puritans needed their faith, to keep working hard, and to follow the rules and regulations. This was so they might not go to hell, have suffering, or be accused of being a Todays Society is nothing like the American Dream that the Puritans set, for themselves, and todays society to have. For example, people today fight, lose patience, and steal for the American Dream, but if todays society worked hard then theyd have what they want. Some people of todays society,...

The tool for market research Essay Example | Topics and Well Written Essays - 500 words

The tool for market research - Essay Example Test marketing gives significant insight which is needed by a company in order to compete effectively in its market. For one, this tool permits a business organization to test the impact of alternative marketing plans. Since a test market is typically smaller than the whole market, investing in a test marketing effort in 10 cities is more rational for a large company than getting into a full-blown nationwide product launch. Test marketing as the name implies provides companies with a clear idea of whether a marketing effort is strategic or not without shouldering the huge cost of the whole marketing campaign in the entire market. Test marketing also allows companies to test multiple strategies without affecting the overall image of its products. For example, a company which wishes to embark on a new marketing approach and is choosing on three different ones will find it impossible to launch the three strategies on the entire market. Thus, it will opt to use test marketing in order to ascertain the best approach for its product at lesser cost. However, the utilization of test marketing as a market research tool is dependent on the internal competency and external market situation of a company.   According to one of its executives, â€Å"In our field—primarily higher priced cosmetics not geared for mass distribution—it would be unnecessary for us to test the market. When we develop a product, say an improved liquid makeup, we know it’s full-Brownell because we are familiar with the field†.

Current event synopsis 2 page Term Paper Example | Topics and Well Written Essays - 500 words

Current event synopsis 2 page - Term Paper Example Ron Lieber highlights the extent to which customers suffer after their card information falls on rogue hands. The primary effect of debit card fraud is the realization of a sour relationship between providers of financial services and their customers. In light of the article, First American Bank, Bank of America, Taxi operators, and debit card service providers such as MasterCard and Visa face strive to retain their customers after cases of fraud emerge. This is because fraud affects customer trust, loyalty, and general satisfaction with the companies caught up in fraudulent transactions. To ascertain their commitment to customer welfare, banks and businesses are quick to implement strategies that assure customers of their financial safety and security. One of most employed strategy is the practice of zero liability policy. This policy ensures that customers are not liable for transactions that they do not approve. Moreover, banks and other financial providers replace affected debit cards shortly after cases of fraud are reported. Amid diverse and dynamic efforts to minimize the impact of fraud on customer satisfaction, the article maintains that frustration and dissatisfaction are still evident among customers. Debit and credit card users become financially insecure once they fall victim to fraudulent card transactions. Over and above that, reimbursement of funds takes time to go through. Affected customers have to wait for an uncertain period before they can regain access to lost funds. The conclusion drawn by the article’s author holds that debit card fraud results in customer frustration. In particular, Ron Lieber notes First American Bank and the Bank of America as the recent institutions to suffer customer frustration following debit card fraud. This comes shortly after Target, a leading retailer, lost customers’ debit and credit card information to hackers on one of the busiest shopping days in America. Ron Lieber’s

Synthesis and Purification of Acetylsalicylic Acid Essay Example for Free

Synthesis and Purification of Acetylsalicylic Acid Essay Synthesis and Purification of Acetylsalicylic Acid (ASA or Aspirin) Background Salicylic acid is a phenol as well as a carboxylic acid. It can therefore undergo two different types of esterification reactions, creating an ester either with the hydroxyl or with the acid. In the presence of acetic anhydride, acetylsalicylic acid (aspirin or ASA) is formed. Correspondingly, an excess of methanol will form methyl salicylate, which is also an analgesic. In this experiment, we shall use the former reaction to prepare aspirin. Salicylic acid will not react significantly with acetic acid to produce aspirin. Acetic acid anhydride, however, is more reactive than acetic acid because the acetoxy group (-O2CCH3) is a much better leaving group than the OH- of acetic acid. The reaction has one complication, however, in that an esterification can occur between the phenol and acid portion of adjacent salicylic acid molecules. Further, more molecules can bind to the remaining free substituents on these molecules to create a macromolecule, or polymer. The polymer is formed as a by-product. Acetylsalicylic acid will react with sodium bicarbonate to form a water-soluble sodium salt, whereas the polymer remains insoluble. This difference can be used to purify the aspirin product. The most likely impurity in the final product is salicylic acid, which can be either unconsumed reactant, or the result of hydrolysis of the aspirin product. Salicylic acid is removed during the purification steps as well. Salicylic acid, like most phenols, forms a highly colored complex with ferric chloride, and is easily detected. Aspirin does not form the colored complex because the hydroxyl has been acetylated. Provide tabulated and experimental MP’s for product. Report mass and moles for the reactant and product, and calculate yield % on a molar basis. Mechanism The mechanism is called nucleophilic acyl substitution. It is similar, but not identical, to the hydrolysis on pg 802. The entering nucleophile is salicylic acid, not water. On the resulting tetrahedral intermediate, the H from salicylic acid moves to the middle O on the anhydride. Finally, the leaving group is acetic acid, not chloride. No base is involved. Provide structures of all intermediates in your lab report.

Romance in Percy Bysshe Shelleys Plays :: Percy Bysshe Shelley Romantic Romance Essays

To think of something romantically is to think of it naively, in a positive light, away from the view of the majority. Percy Bysshe Shelley has many romantic themes in his plays. Educated at Eton College, he went on to the University of Oxford only to be expelled after one year after publishing an inappropriate collection of poems. He then worked on writing full-time, and moved to Italy shortly before his death in a boating accident off the shore of Leghorn. He wrote many pieces, and his writing contains numerous themes. Shelley experienced first-hand the French Revolution. This allowed him to ponder many different situations, and determine deep philosophical views - views that were so radically different they were considered naive at best, downright wrong at worst. He contemplated socialism, having for a father-in-law William Godwin, who was the prominent socialist in the United Kingdom in Shelley''''s time. Shelley liked Napolean, and was suspicious of both the Bourbon monarchy and the Directory. Most of all, Shelley felt that all people had the right to work for themselves; he did not support the notion that once one had been born into a class, one must stay in that class for the rest of one''''s life. Shelley felt that all bodies of the universe were governed by the same principle, completely contradicting the given theories, those of Aristotle. Thus, Shelley gained a romantic and rather naive view of the universe. In fact, Carlos Baker describes his poems as "The Fabric of a Vision". (Baker 1) In Percy Bysshe Shelley''''s poems, the author uses those naive, romantic opinions on the themes of romance, politics, and science. Romance is well defined as a theme choice for Shelley. Shelley uses this theme rather romantically; one could say that Shelley''''s theme in his amorous poetry is unrestricted passion; love, Shelley feels, can overcome all obstacles, distance, fear, even death. One example of this is in Shelley''''s poem which is titled by the first line: "I fear thy kisses, gentle maiden": "I fear thy kisses gentle maiden;/Thou needst not fear mine;/My spirit is too deeply laiden/Ever to burden thine/I fear thy mien, thy tones, thy motion;/Thou needst not fear mine;/Innocent is the heart''''s devotion/With which I worship thine" In this poem Shelley is observing that he feels inferior to his maiden; he "fears" her kisses because he is intimidated by her perfection to the point where he feels as though he is stifling her, that she is compromising her own value by falling in love with him; this is why the maiden should not fear Shelley. He emphasizes his own faults in line 3,

Business: International Trade and Comparative Advantage

HOMEWORK 11 (Last HW – Due 4/28) Read the Logitech case and answer the following questions. 1: In a world without trade, what would happen to the costs that American consumers would have to pay for Logitech’s products? 2: Explain how trade lowers the costs of making computer peripherals such as mice and keyboards. 3: Use the theory of comparative advantage to explain the way in which Logitech has configured its global operations. Why does the company manufacture in China and Taiwan, undertake basic R&D in California and Switzerland, design products in Ireland, and coordinate marketing and operations from California? : Who creates more value for Logitech – the 650 people it employs in California and Switzerland, or the 4,000 employees at its Chinese factory? What are the implications of this observation for the argument that free trade is beneficial? 5: Why do you think the company decided to shift its corporate headquarters from Switzerland to Fremont? 6: To what extent can Porter’s diamond help explain the choice of Taiwan as a major manufacturing site for Logitech? 7: Why do you think China is now a favored location for so much high-technology manufacturing activity?How will China’s increasing involvement in global trade help that country? How will it help the world’s developed economies? What potential problems are associated with moving work to China? In a world without trade, what would happen to the costs that American consumers would have to pay for Logitech’s products? In a world without trade, the costs that American consumers would have to pay would be very high. The product that the case study gives for an example, Wanda, retails for $40, of which only $3 is the production cost from China.This $3 cost would rise immensely if production was in the United States because the American economy demands high wages. Explain how trade lowers the costs of making computer peripherals such as mice and keyboards. I t is amazing to think that trade helps to lower the costs of a product. As we saw in the previous question, if the United States were to build a product entirely domestically, the retail price would not be feasible to most consumers. With trading in place it allows for economies of scale.The technology can be developed in one country, the ergonomics in another country, the production in another country, and the assembly in yet another country. The shipping costs are much less than it would be to perform these tasks in one country. This is called absolute advantage, where someone is great at one thing. With this in mind you will get a product that has the best resources available at the lowest cost, which is comparative advantage. Finally, specialization is where everyone is doing what they do best and pulling their resources together to make one incredible product.Use the theory of comparative advantage to explain the way in which Logitech has configured its global operations. Why d oes the company manufacture in China and Taiwan, undertake basic R&D in California and Switzerland, design products in Ireland, and coordinate marketing and operations from California? Logitech is very brilliant when it comes to comparative advantage. It does basic R&D work in Switzerland with 200 employees, its headquarters are in Fremont, California with 450 employees as well as some R&D, the ergonomic designs are developed in Ireland, and the products are manufactured in Taiwan and China.The comparative advantage is that it is the most cost effective to break up the business in many different countries that specialize in a certain job. Who creates more value for Logitech, the 650 people it employs in Fremont and Switzerland, or the 4,000 employees at its Chinese factory? What are the implications of this observation for the argument that free trade is beneficial? The 650 employees in Fremont, California and Switzerland create more value for Logitech. It is where all of the R&D an d designs are developed.The 4,000 employees of China add $3 to the Wanda product, which is almost nothing in comparison to the remaining $37. Free trade is beneficial because labor costs can be brought way down. Why do you think the company decided to shift its corporate headquarters from Switzerland to Fremont? America specializes in R&D. The headquarters were moved because of the company’s global marketing, finance, and logistics operations. That is what Americans do best. To what extent can Porter’s diamond help explain the choice of Taiwan as a major manufacturing site for Logitech?There are four parts to Porter’s diamond: (1) factor of endowments, which is a nation’s position in factors of production such as skilled labor or the infrastructure necessary to compete in a given industry; (2) demand conditions, which is the nature of home demand for the industry’s product or service; (3) relating and supporting industries, which is the presence or absence of supplier industries and related industries that are internationally competitive; (4) firm strategy, structure, and rivalry, which are the conditions governing how companies are created, organized, and managed and the nature of domestic rivalry.Taiwan’s factor of endowments was that it had a science-based Industrial Park in Hsinchu. The demand conditions were that the Taiwanese were already trained to deal with technology. The relating and supporting industries were that Taiwan was the best as building technology as the lowest cost. The firm strategy, structure, and rivalry were that Taiwan had no domestic rivalry; they provided the lowest cost. Why do you think China is now a favored location for so much high technology manufacturing activity? How will China’s increasing involvement in global trade help that country?How will it help the world’s developed economies? What potential problems are associated with moving work to China? Chinese laborers are some of the cheapest in the world. Even though the workers are not treated very well, they are starting to rise up and demand more wages. The increase in foreign trade for China has helped to increase their economy. The world’s developed economies will benefit because of the globalization of production. The potential problems are that Americans are losing jobs to foreign markets. E

Bajaj Project Report

A REPORT ON â€Å"Study of Marketing Research On Bajaj Bike† A detailed study done in Bajaj Auto Ltd. Under the guidance of Dr. N. MAHESH A Project Report On â€Å"Study of Marketing Research On Bajaj Bike† A detailed study done in Bajaj Auto Ltd. Submitted in partial fulfillment of the requirement for award of degree of Master of Management Studies (MMS) under university of Mumbai. Submitted By Mr. Sagar Dhoble Roll No: 3003 Batch: 2010-2012 Under the guidance of Dr. N. Mahesh A. C. Patil College of Engineering, Management Studies and Research, Sector 4, Plot 17, Kharghar, Navi Mumbai – 410210 Contact No: 022-2774 5722 / 2786 3644 Fax: 91-22-2774 5732 E-mail: [email  protected] org Web Site: http://www. acpce. org College Certificate This is to certify that Mr. Sagar Dhoble student of final year of Master of Management Studies has prepared a project titled â€Å"Study of Marketing Research On Bajaj Bike† at Bajaj Auto Ltd. as a partial fulfillment of MMS degree for the academic year 2010-2012, University of Mumbai. Dr. N. Mahesh Dr. D. G. Borse (Head of Department) (Director) Guide Certificate This is to certify that this project entitled â€Å"Study of Marketing Research On Bajaj Bike† at Bajaj Auto Ltd. is based on an original work study conducted by Mr. Sagar Dhoble under my guidance. This has not formed a basis for the award of any Degree or Diploma by this university or any other university. Place: Date: Dr. N. Mahesh (Head of Department) Preface In today’s competitive world the practical study forms an important part in each and every professional course. MBA  is a course in which the theoretical knowledge is backed by the practical study. That study is in the form of project. The Summer Training Project is one of the important parts of the curriculum and each and every student has to work for the project. The summer project enables the students to know more about the application of theoretical knowledge. The current situation of the market is made known to the students when they undertake the project. The project gives better insides into the application part of the theory. The companies in an industry and their operations can be better known by the students when they analyze the data, and prepare the grand project. This project is on the Study of Consumer Buying Behaviour at Time to Purchase Bajaj Bike. I have analyzed the industry very deeply and carefully project. One can know about the current scenario of the Indian Two wheeler industry in India. This project enables the reader to have a look at the position of the Two Wheeler companies of the country. Acknowledgement I wish to take this opportunity to express my deep sense of gratitude to Dr. D. G. Borse, Director, ACPCE, MS & R for his invaluable guidance in this endeavor. He has been a constant source of inspiration and I sincerely thank him for his suggestions and help to prepare this project. I express my sincere thanks to Dr. N. Mahesh, HOD, ACPCE, MS & R for his valuable suggestions and for assisting me in the data compilation and analysis which helped me a lot in fine tuning my report. I would like to express my gratitude to all those who gave me the opportunity to complete my internship at Bajaj Auto Ltd. I am deeply indebted to my supervisor Mr. Tushar Pawar, Senior Analyst, (Bajaj Auto Ltd. my corporate guide, for his kind help and support and his valuable guidance throughout my project. I am thankful to his for providing me with necessary insights and helping me out at every single step. Finally, I would like to thank my family members and friends for their Co-operation, advice and encouragement during the long and arduous task of carrying out the project and prepari ng this project. Sagar Dhoble Declaration I hereby declare that the project entitled â€Å"Study of Marketing Research On Bajaj Bike† at Bajaj Auto Ltd has been prepared by me under the guidance of Dr. N. Mahesh, HOD, ACPCE, MS & R, in partial fulfillment of the requirement for the award of the degree of masters of management. I also hereby declare that this project report is the result of my own efforts and has not been submitted at any time to any other university or institute for the award of any degree or diploma. Place: Date: Sagar Dhoble Executive Summary The present is the era of  customers. Customers are more knowledgeable than ever before & because the customer is more knowledgeable companies must be faster, more agile  and more creative  than  few years  ago. So companies should strive to enhance customer satisfaction through knowing their expectations regarding products. It can be concluded on the basis that market research must be used to find out whether customer’s expectation are being met by current products or services. Consumer perception is based on the images consumers have of the organization and its products, this can be based on value for money, product quality, fashion and products reliability. This is anticipating future trends and forecasting for future sales. This is vital to any organization if they wish to keep their entire current market share and  develop more. Generating income or profit principle  clearly states  that  the  need  of  the organization  is  to be  profitable  enough  to  generate  income  or  growth  and  satisfying  the customer is a big part of companies  plans  they also need to take into account their own needs. For making satisfactory progress an organization need to make sure that their product is developing along with the market, if a product is developing well , then income should increase, if not then the marketing strategy should be revised. An organization should always know what is happening within their designated market, if it is changing, saturation, technological advances, slowing down or rapidly growing, being up to date on this is essential for companies to survive. There are also certain external factors that a company should be very aware of such as P. E. S. T factors i. e (political, environmental, social and technological) and S. W. O. T i. e. (strength, weakness, opportunity, and threat). A business must  take into account all these constraints when Designing and introducing a marketing strategy. It can be concluded that an organization must treat customers as a king  in the market and provide them essential, satisfied and quality products and then the consumer buying activity will increase and subsequently sales will increase. Index Organization certificate†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ I College certificate†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. II Guide certificate†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. III Preface†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ IV Acknowledgment†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. V Declaration †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ VI Executive summary†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. VII Chapter1. Introduction†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 3 1. 1 Title of the Project†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 13 1. 2 Overview of Automobile Industry†¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 13 1. 3 About Bajaj†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 20 1. 4 Problem Definition†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 22 1. 5 Scope of Study†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 22 1. 6 Objectives of Study†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 23 1. 7 Limitations†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 23 Chapter2. Review of Literature†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 24 Chapter3. Research Methodology†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 30 3. 1 Introduction†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 0 3. 2 Research Design†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 31 3. 3 Sources of Data†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 32 3. 4 Data Collection Method†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã ¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 33 3. 5 Sampling Plan†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 34 Chapter4. Data analysis and Interpretation†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 35 Chapter5. Findings†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 45 Chapter6. Conclusion and Suggestions†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 46 Chapter7. References†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã ¢â‚¬ ¦.. 48 7. Bibliography†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 48 7. 2 Appendix†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 50 CHAPTER – 1 Introduction:- 1. 1 Title of the project:- Title of the project is â€Å"Study of Marketing Research On Bajaj Bike† 1. 2 Overview of Automobile Industry:- The History of the automobile actually began about 4,000 years ago when the first wheel was used for transportation in India. Several Italians recorded designs for wind-driven vehicles. The first was  Guido da Vigevano in 1335. It was a windmill-type drive to gears and thus to wheels. Vaturio designed a similar vehicle that was also never built. Later Leonardo da Vinci designed clockwork-driven tricycle with tiller steering and a differential mechanism between the rear wheels. In the early 15th  century, the Portuguese arrived in China and the interaction of two cultures led to a variety of new technologies, including the creation of a wheel that turned under its own power. By the 1600s, small steam-powered engine models were developed, but it was another century before a full-sized engine-powered vehicle was created. A Catholic priest named Father Ferdinan Verbiest is credited to have built a steam-powered vehicle for the Chinese Emperor Chien Lung in about 1678. There is no information about the vehicle, only the event. Since James Watt didn’t invent the steam engine until 1705, we can guess that this was possibly a model vehicle powered by a mechanism like Hero’s steam engine-a-spinning wheel with jets on the periphery. Although by the mid-15th  century the idea of a self-propelled vehicle had been put into practice with the development of experimental vehicles powered by means of springs, clockworks, and the wind, Nicolas-Joseph Cugnot of France is considered to have built the first true automobile in 1769. Designed by Cugnot and constructed by M. Brezin, it is also the first vehicle to move under its own power for which there is a record. Cugnot’s three-wheeled steam-powered vehicle carried four persons and was meant to move artillery pieces. It had a top speed of a little more than 3. 2 km/h (2 mph) and had to stop every 20 minutes to build up a fresh steam. Evans was the first American who obtained a patent for â€Å"a self-propelled carriage. † He, in fact, attempted to create a two-in-one combination of a steam wagon and a flat-bottomed boat, which didn’t receive any attention in those days. During the 1830’s, the steam vehicle had made great advances. But stiff competition from railway companies and crude legislations in Britain forced the poor steam vehicle gradually out of use on roads. Carl Benz and Gottlieb Daimler, both Germans, share the credit of changing the transport habits of the world, for their efforts laid the foundation of the great motor industry, as we know it today. First, Carl Benz invented the petrol engine in 1885 and a year later Daimler made a car driven by motor of his own design and the rest is history. Daimler’s engine proved to be a great success mainly because of its less weight that could deliver 1000rpm and needed only very small and light vehicles to carry them. France too had joined the motoring scenario by 1890 when two Frenchmen Panhard and Levassor began producing vehicles powered by Daimler engine, and Daimler himself, possessed by the automobile spirit, went on adding new features to his engine. He built the first V-Twin engine with a glowing platinum tube to explode the cylinder gas-the very earliest form of sparking plug. Charles Duryea built a motor carriage in America with petrol engine in 1892, followed by Elwood Haynes in 1894, thus paving the way for motorcars in that country. For many years after the introduction of automobiles, three kinds of power sources were in common use: steam engines, gasoline or petrol engines, and electric motors. In 1900, over 2,300 automobiles were registered in New York, Boston, Massachusetts, and Chicago. Of these, 1,170 were steam cars, 800 were electric cars, and only 400 were gasoline cars. In ten years from the invention of the petrol engine, the motorcar had evolved itself into amazing designs and shapes. By 1898, there were 50 automobile-manufacturing companies in the United States, a number that rose to 241 by 1908. In that year, Henry Ford revolutionized the manufacture of automobiles  with his assembly- line style of production and brought out the Model T, a car that was inexpensive, versatile, and easy to maintain. Herbert Austin and William Morris, two different carmakers, introduced mass production methods of assembly in the UK, thus paving the way for a revolution in the automobile industry. Austin Seven was the world’s first practical four-seater ‘baby car’ which brought the pleasures of motoring to many thousands of people who could not buy a larger, more expensive car. Even the ‘bull-nose’ Morris with front mounted engine became the well-loved model and one of the most popular cars in the 1920s. Automobile manufacturers in the 1930s and 1940s refined and improved on the principles of Ford and other pioneers. Cars were generally large, and many were still extremely expensive and luxurious; many of the most collectible cars date from this time. The increased affluence of the United States after World War II led to the development of large, petrol-consuming vehicles, while most companies in Europe made smaller, more fuel-efficient cars. Indian Automobile – History India is the second largest manufacturer and producer of two-wheelers in the world. It stands next only to Japan and China in terms of the number of two-wheelers produced and domestic sales respectively. The Indian two-wheeler industry made a small beginning in the early 50s when  Automobile Products of India (API)  started manufacturing scooters in the country. Until 1958, API and Enfield were the sole producers. In  1948, Bajaj Auto  began trading in imported  Vespa scooters and three-wheelers. Finally,  in 1960, it set up a shop to manufacture them in technical collaboration with Piaggio  of Italy. The agreement expired in 1971. In the initial stages, the scooter segment was dominated by API, it was later  overtaken by Bajaj Auto. Although various government and private enterprises entered the fray for scooters, the only new player that has lasted till today is LML. Under the regulated regime, foreign companies were not allowed to operate in India. It was a complete seller market with the waiting period for getting a scooter from  Bajaj Auto being as high as 12 years. The motorcycles segment was no different, with only three manufacturers viz  Enfield, Ideal Jawa and Escorts. While Enfield bullet  was a four-stroke bike, Jawa and the Rajdoot were two-stroke bikes. The motorcycle segment was initially dominated by  Enfield 350cc bikes and Escorts 175cc bike. The two-wheeler market was  opened to foreign competition  in themid-80s. And then market leaders – Escorts and Enfield – were caught unaware by the onslaught of the 100cc bikes of the four Indo-Japanese joint ventures. With the availability of fuel efficient low power bikes, demand swelled, resulting in Hero Honda  Ã¢â‚¬â€œ then the only producer of four stroke bikes (100cc category), gaining a top slot. The first Japanese motorcycles were introduced in the early eighties. TVS Suzuki and Hero Honda  brought in the first two-stroke and  four-stroke engine  motorcycles respectively. These two players initially started with assembly of CKD kits, and later on progressed to indigenous manufacturing. In the 90s the major growth for motorcycle segment was brought in by Japanese motorcycles, which grew at a rate of nearly 25% CAGR in the last five years. The industry had a smooth ride in  the 50s, 60s and 70s  when the Government prohibited new entries and strictly controlled capacity expansion. The industry saw a sudden growth in the 80s. The industry witnessed a steady growth of 14% leading to a peak volume of 1. 9mn vehicles in 1990. The entry of Kinetic Honda in mid-eighties with a variometric scooter helped in providing ease of use to the scooter owners. In 1990, the entire  automobile industry saw  a  drastic fall  in demand. This resulted in a  decline of 15% in 1991 and 8% in 1992, resulting in a production loss of 0. mn vehicles. Barring Hero Honda, all the major producers suffered from recession in FY93 and FY94. Hero Honda showed a marginal decline in 1992. The reasons for recession in the sector were the incessant rise in fuel prices, high input costs and reduced purchasing power due to significant rise in general price level and credit crunch in consumer financing. Factors like increased production in 1992, due to new entrants coupled with the recession in the industry resulted in company either reporting losses or a fall in profits. India is one of the very few countries manufacturing three-wheelers  in the world. It is the world's largest manufacturer and seller of three-wheelers. Bajaj Auto commands a monopoly  in the domestic market with a  market share of above 80%, the  rest is shared by Bajaj Tempo, Greaves Ltd and Scooters India. The total number of registered two-wheelers and three wheelers on road in India, as on March 31, 1998 was 27. 9mn and 1. 7mn respectively. The two wheeler population has almost doubled in 1996 from a base of 12. 6mn in 1990. 1. 3 About Bajaj:- The  Bajaj Group  came into existence  in 1926, during the turmoil and the heady euphoria of India’s freedom struggle. Jamnalal Bajaj, founder of the group, was a close confidant and disciple of Mahatma Gandhi, and was deeply involved in the effort for freedom. The integrity, dedication, resourcefulness and determination to succeed which are characteristic of the company today, are often traced back to its birth during those long days of relentless devotion to a common cause. Kamalnayan Bajaj, the eldest  son of Jamnalal Bajaj, at the age of 27,  he took over the reins of business  in 1942. Putting the Nation before business, he devoted himself to the latter only after India achieved independence in 1947 and then after he was able to give his full attention to the business. Kamalnayan Bajaj  not only consolidated the group, but also diversified into various manufacturing activities, elevating the group to the status it enjoys till this day. At present  Chairman and Managing Director of the group, is Rahul Bajaj,  took charge of the business  since 1965  and is recognized as one of the most outstanding business leaders in India. As dynamic and ambitious as his illustrious predecessors, he has been recognized for his achievement at various national and international forums. Bajaj  is currently  India’s Largest Two and Three Wheeler manufacturer  and one of the biggest in the world. Under Rahul Bajaj’s  leadership, the turnover of the Bajaj Auto the flagship company has gone up from  Rs. 72 million to Rs. 46. 16 billion (USD 936 million),  its product portfolio has expanded from one to and the brand has found a global market. He is one of India’s most distinguished business leaders and internationally respected for his business acumen and entrepreneurial spirit. . 4 Problem Definition:- There are many companies manufacturing motorcycles into the market, at the same time as there are many companies manufacturing motorcycles, idea about thinking of customer on whether, what, how, and for whom to purchase the motorcycle. Therefore, research is required to measure present consumer buying behavior at the purchase of Bajaj bike. So the researcher problem is to identify what are the criteria that prospective customer takes into consideration before buying the motorcycles. 1. 5 Scope of Study:- The study on Marketing Research would help us:- To know about his product potential in the market vis-a-vis the total product; * New Products; * Various brands; * Pricing; * Market Structures and selection of product strategy, etc. * To get feedback from customer. * Company also wants the suggestion for improvement from users of Bajaj Vehicles. 1. 6 Objectives of Study:- â€Å"Study of Marketing Research Regarding Two Wheeler (Automobiles Industry)† * The demographics of who is buying the product at the present compared to the demographics of people buying competitors’ products. Satisfaction of customers and potential customers with the products they are buying. * Attitudes of customers and potential customers towards the value for money of the products from different suppliers. * Features about the product that customers would like to see improved. * The awareness amongst potential customers of product. * Factors that would prompt potential customers to buy from the company. 1. 7 Limitations:- * The market survey was limited to area of Pune city. * Time Constraint. * In such cases respondents were not able to give all information was taken. We can’t meet each and every user because of human limitations and other problems so we select some sample. CHAPTER – 2 Review of Literature:- As noted by NMCC (2006), competitiveness of manufacturing sector is a very broad multi-dimensional concept that embraces numerous aspects such as price, quality, productivity, efficiency and macro-economic environment. There are numerous studies on auto industry in India, published by industry associations, consultancy organizations, research bodies and peer-reviewed journals. In this section, various studies on the Indian auto industry are evie wed, under different heads pertaining to global comparisons, fiscal and trade policies and evolution of the Indian auto industry and other aspects. Global Comparisons The Investment Information and Credit Rating Agency of India (ICRA, 2003) studies the competitiveness of the Indian auto industry, by global comparisons of macro environment, policies and cost structure. This has a detailed account on the evolution of the global auto industry. The United States was the first major player from 1900 to 1960, after which Japan took its place as the cost-efficient leader. Cost efficiency being the only real means in as mature an industry as automobiles to retain or improve market share, global auto manufacturers have been sourcing from the developing countries. India and China have emerged as favourite destinations for the first-tier OEMs since late 1980s. There are only a few dominant Indian OEMs, while the number of OEMs is very large in China (122 car manufacturers and 120 motorcycle manufacturers). ICRA (2004) analyses the implications of the India-ASEAN5 Free Trade Agreements for the Indian automotive industry. ASEAN economies are globally more integrated than India. The current size of Indian and ASEAN market for automobiles is more or less the same but the Indian market has a larger growth potential than the ASEAN market due to the low level of penetration. The labour cost is low in India but the stringent labour regulations erode this advantage. The level of infrastructure is better in India than Indonesia and the Philippines but worse than that in other ASEAN countries. The financial and banking sector is better in India than in the ASEAN countries. The study notes that there is a huge excess capacity in ASEAN countries, in comparison with that in India, which will help them to tackle the excess demand that may arise in future. The study finds a 20-30 per cent cost disadvantage for Indian companies on account of taxation and infrastructure and 5-20 per cent labour cost advantage over comparable ASEAN-member-based companies. Similar findings are noted in a study by the Automotive Component Manufacturers Association of India (ACMA, 2004), particularly in comparison with Thailand. Policy Environment and Evolution of Indian Auto Industry In this section, studies on the policy environment pertaining to the Indian auto industry and its evolution over the years have been reviewed. Pingle (2000) reviews the policy framework of India’s automobile industry and its impact on its growth. While the ties between bureaucrats and the managers of state-owned enterprises played a positive role especially since the late 1980s, ties between politicians and industrialists and between politicians and labour leaders have impeded the growth. The first phase of 1940s and 1950s was characterised by socialist ideology and vested interests, resulting in protection to the domestic auto industry and entry barriers for foreign firms. There was a good relationship between politicians and industrialists in this phase, but bureaucrats played little role. Development of ancillaries segment as recommended by the L. K. Jha Committee report in 1960 was a major event that took place towards the end of this phase. During the second phase of rules, regulations and politics, many political developments and economic problems affected the auto industry, especially passenger cars segment, in the 1960s and 1970s. Though politicians picked winners and losers mainly by licensing production, this situation changed with oil crises and other related political and macro-economic constraints. The third phase starting in the early 1980s was characterised by delicensing, liberalization and opening up of FDI in the auto sector. These policies resulted in the establishment of new LCV manufacturers (for example, Swaraj Mazda, DCM Toyota) and passenger car manufacturers. 7 All these developments led to structural changes in the Indian auto industry. Pingle argues that state intervention and ownership need not imply poor results and performance, as demonstrated by Maruti Udyog Limited (MUL). Further, the noncontractual relations between bureaucrats and MUL dictated most of the policies in the 1980s, which were biased towards passenger cars and MUL in particular. However, D’Costa (2002) argues that MUL’s success is not particularly attributable to the support from bureaucrats. Rather, any firm that is as good as MUL in terms of scale economies, first-comer advantage, affordability, product novelty, consumer choice, financing schemes and extensive servicing networks would have performed as well, even in the absence of bureaucratic support. D’Costa has other criticisms about Pingle (2000) The major shortcoming of Pingle’s study is that it ignores the issues related to sectors pecific technologies and regional differences across the country. In August 2006, a Draft of Automotive Mission Plan Statement prepared in consultation with the industry was released by the Ministry of Heavy Industries and Public Enterprises. This was finally released as a report in December 2006. This document draws an action plan to take the turnover of the automotive industry in India to US$145 billion by 2016, accounting for more than 10 per cent of the GDP and providing additional employment to 25 million people, by 2016. A special emphasis is laid on small cars, MUVs, two-wheelers and auto-components. Measures suggested include setting up of a National Auto Institute, streamlining government/educational/research institutions to the needs of the auto industry, upgrading infrastructure, considering changes in duty structure and fiscal incentives for R;D. Similarly, NMCC (2006), which lays down a national strategy for manufacturing, recognises the importance of the Indian automobile and auto-component industry, particularly the latter, as a competitive knowledge-based industry with immense employment generation potential. The policy recommendations of this study include VAT implementation, lower indirect taxes, power reforms, tax benefits linked to export earnings, duty-cut for raw material imports, R;D incentives for a longer period, establishment of auto parks, benefits for export-seeking investments, human resources development and modernisation fund for new investments in auto clusters. Industry players have been advised to improve their operational performance, determine their strategic posture as one among those identified in the study, improve capabilities in line with their posture and invest very rapidly in a planned manner. ACMA needs to promote India as a brand, enable sourcing from India by global customers and promote the quality and productivity efforts of the autocomponent firms in India. ACMA (2006) notes that India’s joining the WP (Working Party) 29: 1998 Agreement for global harmonisation of automotive standards, coupled with the funding of National Automotive Testing and Research Infrastructure Project (NATRIP) by the Government of India, has increased prospects of the Indian auto industry rising up to global standards in the near future, in all aspects. Narayanan (2004) analyses the determinants of growth of Indian automobile firms during three different policy regimes, namely, licensing (1980-81 to 1984-85), deregulation (1985-86 to 1990-91) and liberalisation (1991-92 to 1995-96). Unlike the prediction by Narayanan (1998), this study finds that vertical integration is detrimental for growth in a liberalised regime as it potentially limits diversification. Narayanan (2006) also finds that vertical integration plays a positive role in a regulated regime, while it is not conducive for export competitiveness in a liberal regime. CHAPTER – 3 Research Methodology:- . 1 Introduction:- Marketing research is the function which links the consumer, customer and public to the marketers through information used to identify and define marketing, opportunities and problems, generates refine marketing action; monitor marketing performance and improve understanding of marketing as a process. Marketing research specifies the information requ ired to address these issues; designs the method for collection information manages and implements the data collection process; analysis the results and communication the findings and their implication. Research definition:- Research is careful inquiry or examination to discover new information and relationship and to expand and to verify exiting knowledge† Research always starts with questions or a problem. Its purpose is to find answer to questions through the application of the scientific method. It is a systematic and intensive study directed towards a more complete knowledge of the subject studies. 3. 2 Research Design:- â€Å"Research design is the plan, structure and strategy of investigation conceived so as to obtain answer to research question and to control variance. † From definition it is evident that research design is one or ess a blueprint of research. At the outset may be noted that there are several ways of studying and tackling a problem. There is no s ignal perfect design. The research design can be classified in to true broad categories: (A) Exploratory (B) Descriptive (C) Casual Exploratory research is focus on the discovery of ideas. Exploratory research is carried out to define problems and developed hypothesis to test later. An exploratory study is generally based on the secondary data that are reading available. It does not have to change his focus of direction, depending on the availability of new ideas and relationship among variables. Descriptive studies are undertaken in many circumstances. Descriptive studies can be complex, determining a high degree of scientific skill on the part of the researcher. Casual research helps in determined cause and effect relationship. Between two or more variables. The present study seeks to find out the consumers attitude towards buying of bike. The study also aims at findings out the drawbacks of the marketing set up of BAJAJ AUTO LTD. So this makes the study a descriptive one. 3. 3 Sources of Data:- The sources of data collection methods are as follows. a) Primary data:- Primary data i. e. ollected for the first time. It is fresh and originally collected by the surveyor. I will used only primary data in calculating the study and collect the data. b) Secondary data:- Secondary data are those data which are already collected by someone for some purpose and are available for the present study; secondary data are already collected by the company‘s records and other libraryâ⠂¬Ëœs books. When the secondary data are sufficient, the researcher has to be satisfied with the primary sources of data. Secondary data can be used as bases for comparison with primary data have been collected by questionnaire. . 4 Data Collection Method:- While making an analysis,  Primary data  represents a true and correct picture of subject to be studied as  compared to the secondary data, which is second hand ; has become obsolete. So to know about the current situation of the market and actual facts, collection and analysis of primary data is of significance. We have presented the â€Å"Research findings on the basis of Primary Data†Ã‚  collected through a  survey  conducted with the help of questionnaires of customers of Pune City. The questionnaire contains three types of questions. * Open-ended question:- It is helpful in knowing what is uppermost in the mind of the respondents. It gives complete freedom to the respondent. * Dichotomous questions:- It has only two answers in form ‘yes’ or ‘no’, ‘true’ or ‘false’, ‘use’ or ‘do not use’. So the respondent is offered two or more choice. * Multiple-choice question:- In this, the respondent is offered two or more choice. 3. 5 Sampling Plan:- Sampling is a process of obtaining the information about the entire population by examine a part of it . The effectiveness of the research depends on the sample size selected for the survey purpose. A) Sample Site:- The survey was conducted in PUNE CITY. (B)Sampling Unit:- It means â€Å"Who is to be surveyed†. Here target population is decided and it is who are interested to purchase â€Å"Bike† and sampling frame is developed so that everyone in the target population has known chance of being sampled. So the s urvey is conducted particularly in Pune City. (C)Sample size:- We collect several sample for both Market Research. Total 134 outlets were surveyed for both project. * 82 outlets were surveyed for the project of Service Satisfaction of customers from â€Å"Automotive Mfrs†Ã‚  after purchasing Vehicle. 52 outlets were surveyed for the project of Customer Perception for Purchasing Vehicle. CHAPTER – 4 Data analysis and Interpretation:- We Collect Data of 82 Vehicles for Market Research of Bajaj Dealer Service. Q. 1)From where Customer Purchase Vehicle? Q. 2)Where you service your vehicle? Q. 3)Time taken at service station to understand vehicle problem is Appropriate? Q. 4)Have they understand service problem properly? Q. 5)Have customer get Expense Detail of service in advance? Q. 6)After Competion of Service have they give Information about what they do in Service? Q. 7)Behaviors of Automotive’s staff is proper or not? Q. 8) Given Problem is Solved by the Engineers or Not? Q. 9) Have you got Delivery of vehicle in time after giving it in Service? Q. 10) The customer Satisfied with Service or Not? CHAPTER – 5 Findings:- * We conduct 82 sample for know the customer service satisfaction of â€Å"Automotive Mfrs Pvt Ltd†. * From this 82 sample, 49 samples are of Automotive, 24 sample of Rajashri ; 9 other Bajaj’s dealer in Pune. * 71% Customer are satisfied with Automotives service ; 29% are not satisfied due to some reasons. Automotive save the time of customer by taking lesser time while they come for servicing their vehicle. And also engineer understand customers problem properly. * Automotive gives expense detail advance so most of customer are satisfied with the expense detail. * Service satisfaction of automotive customer is higher than other dealer’s service. * If some customer make service on both Rajashri and Automotive then the customer prefer Automotive more because Automotive give qualitative service so that customer satisfaction from Automotive is higher. CHAPTER – 6 Conclusion and Suggestions:- The Suggestions  that are given by  Customers and we give suggestions as a market researcher for Improving in a service. Because after selling of a vehicle customer may has some of the problem and customer come for solve their problem through service and company should try to give proper service to satisfy customer by solving their problem. The suggestions are as followed: * Company should take  less time  for service the vehicle. * Company takes Higher Charges for Pay Service. This should be reducing. * Company should  facilitate a Scheme  for servicing Old Vehicles  so that all the customer service their vehicle at company’s service station. Dealers should improve  staff behavior. Some time it create trouble for customers. * Price of spare parts  should be  lesser  than market price. * Some time Vehicles problem is not solved so company try to concentrate on solving a problem and also see that this type of problem should not arise in future. * Sometimes they only  wash the vehicles. This should not happen in future otherwise company can loose the customer. * All parts  should be available at service station. Because sometime customer face the problem that parts are not available. Only one person should take the responsibility  to check * the vehicles problem and also to solve the problem. CHAPTER – 7 References:- 7. 1 Bibliography:- a) Kotler, Philip 2002,PHI(I)P. ltd, Marketing management b) Kothari, C. R. 2001,Himayalayan Publications, Research Methodology Magazines and News papers:- a) Auto car India b) Business Today c) Business World d) Business India e) Economic Times f) The Hindu g) India Today Websites Visited:- http://xkmph. com/discuss/index. php? topic=2298. 0 http://allprojectreports. com/index. htm http://pakistanmba. jimdo. com/free-marketing-projects-2/ ttp://www. skirec. com/ http://findpdf. net/ebooks/books-about-case-study-about-marketing-strategy-Bajaj-Auto-case-study-about-marketing-channels-free-d ownload. html http://nisearch. com/bajaj-auto/1/ http://tejas-iimb. org/articles/21. php http://www. stuffspec. com/publicfiles/Summer_Internship_Project_Report_In_Ms_Word_Format. html http://wwww. justdial. com/srch/all_indiasrch/all_india. php http://hbr. org/product/bajaj-auto-ltd-portuguese-version/an/508P02-PDF-POR http://stocktraderschat. com/search/two-wheeler-automotive-product-manufacture/1/ http://www. fundinguniverse. om/company-histories/Bajaj-Auto-Limited-Company-History. html http://www. scribd. com/doc/50035324/Study-on-Consumer-Buying-Behaviour-amp-Satisfaction-Level-of-Two-Wheeler-With-Refrence-to-Bajaj-Auto-Ltd 7. 2 Appendix:- Questionnaire Q. 1. How many brand of two-wheeler do you know? MO`BIKE SCOOTER Hero Honda LML Bajaj Auto Honda Suzuki Bajaj Auto TVS Kinetic Engineering Enfield Yahama Cosmo Blaster LML Q. 2. Which type of two wheeler you prefer most? (a) Motor Bike (b) Scooter (c) Moped / Scooties Q. 3. which attributes do you like most in your two-wheeler? Rates the Various factors you consider most? (1-6, 1 is most important) (1. ) Luggage space (2. ) Fuel Efficiency (3. ) Pick up (4. ) Resale value (5. ) Driving comfort (6. ) Out look Q. 4. what is your source of finance? (a) Bank Loan (b) Finance Company (c) Self financing (d) Any Other Q. what are the external factors that influence you about purchasing Bike? (a) Print media (b) Electronic media (c) Exhibition (d) Trade shows (e) Brand image Q. 6 which brand right now you are having? (a) Hero Honda (b) Bajaj Auto (c) TVS (d) Suzuki (e) Yamaha (f ) LML Q. 7. Should Company go for innovation in context to development of new Bike? (a) Yes (b) No Q. 8. While going for the development of new bike which point the company Should keep in mind (a) Acceptability of customer (b) Scale of economic c) Comfort (d) Design (e) Others Q . 9 According to you which company`s model you like most and Why- (A) Bajaj Caliber (b) TVS Victor (c) Honda Activa (d) Yahama Libero (e) Hero Honda Ambition Q. 10. Please give suggestions to improve your present brand. __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ CUSTOMER PERSONAL INFORMATION A. Name:-___________________________________________ B. Address:-___________________________________________ C. phone no:-__________________________________________ D. Age (in year):- 18 to 20[]21 to 25[ ] 26 to 30[]31 to 35[ ] 36 to 40[]41 ; above[ ] E. Occupation:- Services[]Businessman[] Students[]Professional[] Others[] F. monthly income:- 5000 [ ] 5000-10,000[] 10,000-15,000 [ ] 15,000-20,000[] 20,000 Above [ ] Sing. ___________________ Date. ___________________